Cavalier phone and internet

Telephone Rider: Rider Telephone Is Stoop-Sitting Hell Riding Telephone Is Stoop-Sitting Hell You know, sometimes, you practically need to diagram out the labyrinth of has customer-company horror story. It' S A refines of dead ends and twisted passages. Bee' S story to custom butt his experiment dealing with Cavalier Telephone is so winding that even we cuts has hardware time following it. Bee decided to switch to Cavalier Telephone when He moved into has new apartment. He was assured it would Be up and running when He moved in. And that' S merely where his disorders began: eventually, it cam to Be discovered that J Bee would cuts apartment to camp out one his stoop for 9 hours, waiting for the Cavalier tech, yew He ever hoped to get service. Bee' S email, after the jump. I live with my partner, who positive is HIV and works 10 hours has day have has chemist, and I amndt has stay-At-home standard. I C all of the errands He can' T C because generally He is working gold resting/sleeping. We arranged for Cavalier service butt has week and has apartment half before our move-in date one October 1st. We were told that the approximate anticipated date of the activiation of our service was October 7th. I recieved that information in year emai which indicated that Cavalier had our number wrong: they had 3d and we are in 3B. Each time I waited for 20 minutes one hold until I had to hang up so He could leave with his phon. One October 1st I emailed Cavalier At the email address supplied in the email they smells apartment to me to let them know butt the # error. No one ever bothered to email me back. One October 7th At 7PM No service was activates though our DSL modem and "starup kit" had arrived. I called Riding from my partner' S cell phon that evening. it seems the tecnnical service department stays open later than customer service. I spoke to has Young lady who looked over our account information. This, of race, was after 22 minutes of hold time. She told me this would Be taken care of by the next day At 7PM. The next day At 7PM I had No service. I went out to has pay phon and called again. I went back to the payphone and called again. After 29 minutes of hold time, I got has Young man." He further noted that has Cavalier tech was ALSO supposed to cuts been smells out to apartment "bring the dial tone into (my) drank.) At this not I told him that I was EDF up with the B He said that He would arranges for has Cavalier tech to come out the next day At whatever time worked for me. I told him that I wanted has Cavalier tech At my door At 8:30AM and not has after minute. I said "I know you stress punctuality and it probably doesn' T occur, vital goal in this box it is. I cuts No cell phon and our door buzzer system boxing rings up to has Land line so that we edge buzz people up. Since you cut INSTALLED my Land line yet, I cuts No way to let anyone in other than to Be At the door when they arrives and open it." He ASSURED ME that has tech would Be there promptly At 8:30AM. At 8:45AM one the morning of October 11th I called Riding. She said, "Yes, I see here you cuts indicated you will make yourself available today between 8AM and 12PM. No one had EVER said that to me, and furthermore, have explained, it was impossible unless I were to sit one my stoop for furnace hours. The Young woman could to me through to technical service, where I reached Paul. Paul could to me one hold for ten minutes and cam back. He also apologized, telling me that the other race should NEVER cuts said anyone could Be At my door At any given time. The best they edge C is provide has DAY for arrival, goal I would cuts to make myself available until 5PM. Thus I spent from 8:30AM to 5:30PM not leaving my home waiting for work that was never done. I told Paul I wanted to chancel all of my service orders immediately. He could to me through to customer service, where they offered has me free month of service yew I would "give (them) another chance. I then hung up, researched, and called CavTel' S executive offices in Richmond, GOES. In butt ten milliseconds I had Debbie of Executive Customer Service one the line. She immediately offered has $25 credit one my account in addition to the free month of service. She admitted, though, that they had No control over Verizon but to their techs. Have soon have that was done has Cavtel person would come out. He told me that He would Be in constant communication with me with ANY information He had. One the morning of the 12th I again borrowed my partner' S cell phon, and waited. At 2:30 the Verizon Guy showed up and did his work. The Cavtel Guy showed up around 6:30PM and was done by 7, and everything was active. With month of Cavtel service more $25 credit comes out to butt $90 has, so were my time paid, I would cuts made less than $4 year hour for my disorder. I only anticipate more screwups from Cavtel in the future, goal I wonder: will I get anything better from year optional service. Staples Sort To Charge Senior Citizen $390 For BASIC Computer Repair Bank Of America Stranded Me In Japan Without Cash One My Honeymoon WaMu Sides With Thieves Stealing Your $373. Funny that another commentator and I had mentioned that Cavtel was the weakest link in the Speakeasy awesomeness chain.com/consumer/ask-the-consumerists/h. Riding Sorry to hear you had such disorders getting to come out and hook up your phon and DSL. Riding Apparently has uncapped DSL connections (that is, No artificial speed courses), so hopefully you get to enjoy that. After 6 months of tribulation trying to get Cavalier' S DSL services (Finally took has 26 page diary of all events, dregs told etc by both Cavlier and Verizon to the Va. I had Cavalier' S DSL service in two days, after that), the service was basically wonderful for the first 4 years. The last year was has nightmare. Their service and support degenerated to the not that it was absymal. I think they must cuts had extremely high personal turnover, and been forced to hire simians to staff to their tech support. When problems occur, all tech support could C was read from the script. I' m has consulting computer and I knew the script better than they did. After aboutseven months, I couldn' T take the horrible service and lack of support, so I dropped DSL, and got cable. Although I dropped to their Riding DSL service I kept Regular phon service. Horrible It became, and they continued to bill me for DSL. Also I discovered that they were billing me for year addtional telephone line that I didn' T cuts, and that I had never had. My wife country the phon bill so this went undetected for butt 11 months. It took three months to get that resolved, and Cavalier had No explanation of how has phantom line suddenly appeared one my. Cavaler would cuts to contact Verizon, Verizon would come 2 days later, by which time the toilets had dried up, so to their would Be No evidence. I was very familiar with this because the same problem had occurred during my first year of DSL service. Because it was intermitent (occuring after rains, drying up by the time it was investigated), it took Cavlier & Verizon year entire month to diagnosis correct year the problem. the Gall to tell me that "That never happened" That is when I got tired of dealing with the simians and dropped DSL service. In Hind sight I should cuts dropped the regular phon service At the same time. I get my phon service from Skyrocket now. There cuts been has few minor glitches with it, goal all in all compared to Cavalier It' S Heaven, along with being much cheaper. I had has similar experiment using Verizon has few years back when I lived in upstate New York. They were has complete No show, three times in A row, and with great arrival Windows like "somewhere between 8 and 5. After the third No-show, I called the appropriate to consume affairs line At the state' S department of telecommunications. These are the guys that grant Verizon (and other phon companies) the license to exist.), after this state department got in touch with Verizon, I had has Guy out to my place within hours, with has confirmed time slot. Highly suggested for anyone else with has landline installation (gold any other) resulting. My roommate and I had been trying to get Riding to install DSL in our apartment since early February. The lady one the phon said she could our order through. Apparently, the first person He talked to never finalized the transaction. So He gives them the flow card number again (for the $40 deposit they required from custom) and we wait. To week gold so later, the letter arrive, saying our DSL would Be activated by February 15. We got the modem has few days after that, and we were most definitely not connected. Call after call after call was made. With technician cam by to test the lines. With few days later we get the same song and dance butt how Verizon had to C something before Riding edge proceed. Verizon dropped off the wrong cable and refuse to switch it for the right one, etc. By now it' S towards the end of March and still, we cuts No Internet. Butt this time we recieved our first bill. For Internet we never had for has moment. It turns out they were unable to set up has dry loop. Many people He spoke to didn' T even know what it was. Riding Our relationship with was over. Late April cam and with it not only No $40 refund, goal another bill for around $47. He gave them his card number again so they could C the refund. Riding The next day took sixty dollars OUT of his account. Also, they never feels custom anything to mall back the modem, which we requested one many occasions. I guess they won' T Be satisfied until we take the modem, light it one fire, tie it to has brig, and hurl it through to their window. Drank then, they' D probably just bill custom for that too. Login with your username and password below.